Privacy Policy

Updated on 2025-02-28 

Pico Flow Controls (“we”, “our” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the manner in which Pico Flow Controls collects, uses, stores, and discloses your personal information. 

The stated Privacy Policy applies to our website, pfc.hr and all associated subdomains. By accessing or using our Service, you acknowledge and agree that Pico Flow Controls may collect, store and process your personal information as described in this Privacy Policy, solely for the purposes specified herein and in accordance with applicable data protection laws. 

Meanings

For this Privacy Policy:

  • ‘You’ and ‘your’ shall refer to any individual who has accessed or used the Service, as well as any company, organization, or other legal entity on whose behalf such individual has accessed or used the Service. 
  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Pico Flow Controls d.o.o., Samoborska cesta 15, 10000, Zagreb 
  • The website refers to Pico Flow Controls Ltd., and it is possible to access it at the following link: pfc.hr 
  • Service is referred to on the website. 
  • A Service Provider refers to any natural or legal person who processes data on behalf of the Company. This includes third parties or individuals engaged by the Company to support the operation of the Service, deliver services on the Company’s behalf, perform functions related to the Service, or assist the Company in analyzing and improving the Service’s functionality and usage.
  • Third-party Social Media Service refers to any website or social networking platform through which the user can log in or create an account to access or utilize the Service. 
  • Personal Data refers to any information relating to an identified individual or an individual whose identity can be reasonably determined, either directly or indirectly, through such data. 
  • Cookies are small data files generated by a website and stored on your web browser. Their primary purpose is to collect information about you and your browsing behavior, similar to a preference file created by a software application. 
  • A Device refers to any equipment capable of accessing the internet, including but not limited to mobile phones, computers or digital tablets. 
  • Usage Data refers to data collected automatically, either through the use of the Service or from the Service’s underlying infrastructure. This may include information such as the number of times a user has accessed the website, pages visited, duration of visits, and other diagnostic data. 

What Information Do We Collect?

We collect information from you when you visit our website, register an account, place an order, subscribe to our newsletter, respond to a survey or complete a form. 

We collect information from you through various methods when you interact with our website. This may include personal information you provide directly through our website. In addition, we may collect personal information from you as a user of our website.

The information we may collect includes, but is not limited to, your name, surname, email address, the company you work for, your website URL, phone number, IP address, and any other information requested from you. Additionally, we may supplement this information with data obtained from other companies to enhance our services and improve user experience. 

How Do We Use the Information We Collect?

Any information we collect from you may be used for the following purposes: 

  • Personalization of content to enhance your user experience (your data helps us better understand and respond to your individual needs) 
  • Improving our website by continuously enhancing its content and functionality based on your information and the feedback we receive from you 
  • Improving customer service to enable us to respond more efficiently to your inquiries and improve our support system 
  • Managing tenders, promotions, surveys, and other website features 
  • Sending periodic emails to provide updates, promotional materials, or information about our products and services 

How Do We Use Your Email Address?

By providing your e-mail address on this website, you consent to receiving occasional e-mails from us. You may request to have your email address removed from our mailing list at any time by simply clicking the unsubscribe link located at the bottom of each email you receive from us or by contacting us directly at info[at]pfc.hr.

We only send emails to individuals who have expressly authorized us to contact them, either directly or through a third party. We strictly adhere to our company policy, which prohibits sending unsolicited emails.

By submitting your email address, you also consent to its use on platforms such as Facebook, where we may display advertisements specifically tailored to the interests and preferences of individuals who have agreed to receive notifications from us.

If your email address was provided solely through the order processing page, it will be used exclusively to send information and updates related to your order. However, if you have submitted your email address via other means, we may use it for any purpose specified in this Privacy Policy.

Note: If you wish to stop receiving messages from us at any time, detailed instructions for unsubscribing are provided at the bottom of each email. 

How Long Do We Keep Your Information?

We only retain your data f for as long as it takes to pass it on to Pico Flow Controls Ltd. in order to fulfill the objectives outlined in this policy. Personal data collected based on your consent will be processed until the date of withdrawal of the consent. 

In certain circumstances, we may retain your personal data for extended periods of time, for example, if we are obliged to do so in accordance with the legal, regulatory, tax, or accounting obligations. This also applies to all those with whom we share your information and who perform services on our behalf.

Once your information is no longer necessary and no legal or regulatory requirement mandates its retention, we will securely delete it from our systems or anonymize it to ensure your identification is no longer possible. If you would like your data to be removed from our database, please contact us at info[at]pfc.hr. 

How Do We Protect Your Information?

We implement a range of security measures to ensure a high level of protection for your personal data. These measures apply to data protection during the process of ordering, entering, submitting or accessing your personal information. We provide the option of using a secure server.

All sensitive/credit information is transmitted using Secure Socket Layer (SSL) technology. This data is then securely stored in our online payment gateway database, accessible only to authorized personnel with special access rights, who are required to maintain its confidentiality.

Following the completion of a transaction, your private data (such as credit cards, social security numbers, financial information, etc.) is not retained in our records. While we are committed to employing robust security protocols to safeguard your information, we cannot guarantee absolute security for the data you transmit to Pico Flow Controls Ltd.

Additionally, we cannot ensure that your data stored on our Service will be entirely immune from unauthorized access, visibility, alteration, or destruction resulting from breaches of our physical, technical, or managerial safeguards. 

Governing Law

The laws of the Republic of Croatia, excluding its conflict of law rules, shall govern this Privacy Policy and your use of the Website. Additionally, your use of the Website may be subject to other applicable local, state, national or international laws. 

Your Consent

By using our services, you consent to the collection and processing of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info[at]pfc.hr or by unsubscribing from our communications.

To opt out of interest-based ads on platforms such as Facebook or Google, please adjust your preferences through your Facebook Ads Settings or Google Ads Settings. 

Links to Other Websites

Our Service may include links to external websites that are not operated or controlled by us. If you click on a third-party link, you will be redirected to that third-party website. We strongly encourage you to review the Privacy Policy of every website you visit. 

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. 

Cookies

Pico Flow Controls Ltd. uses Cookies to identify areas of our website that you have visited. A Cookie is a small data file that your web browser stores on your computer or mobile device. We use Cookies to personalize the content on our website and enhance your browsing experience.

Most web browsers allow you to disable Cookies. However, please be aware that disabling Cookies may limit your ability to access certain features of our website or affect its functionality. We do not store Personally Identifiable Information (PII) in Cookies. 

We utilize Cookies from the following providers: Google Analytics, Google Ads, Google Tag Manager, Facebook Pixel, LinkedIn Conversion Tracking and Insight Tag and Mailchimp. 

Remarketing Services

We use remarketing services. What exactly is remarketing? In the area of digital marketing, the term remarketing refers to the practice of displaying targeted advertisements to individuals who have previously visited our website.

In digital marketing, remarketing involves showing ads to past visitors as they browse other websites or platforms they frequently use. This strategy allows us to reconnect with users who have shown interest in our services. 

Changes to Our Privacy Policy

If we decide to update our Privacy Policy, we will publish the changes on this page and/or revise the effective date of the changes to Privacy Policy as indicated below. 

Third-Party Services

We may display, include or make available content provided by third parties (including data, information, applications and other products) or provide links to third-party websites or services (collectively referred to as “Third-Party Services”). 

By using our services, you acknowledge and agree that Pico Flow Controls Ltd. assumes no liability for any Third-Party Services, including but not limited to their accuracy, completeness, timeliness, validity, copyright compliance, legality, propriety, quality or any other aspect. Pico Flow Controls Ltd. holds no responsibility or liability to you or any other individual or entity for the content, actions, or services provided by third parties. 

Third-Party Services and links are provided solely for your convenience. Accessing and using such services is entirely at your own risk and subject to the respective third parties’ terms and conditions. 

Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

For the purposes of this Privacy Policy, we act as a Data Controller of your personal information. 

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and processing your personal data, as described in this Privacy Policy, is determined by the type of data collected and the specific context in which it is gathered. We are authorized to process your personal data based on the following grounds: 

  • If you choose to use our services, it may be necessary for us to enter into a contract with you 
  • You have given us permission to do so 
  • Data processing is in our legitimate interest and your rights do not take precedence over it 
  • For payment processing purposes 
  • Compliance with the law 

If you belong to the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights: 

  • The right to access, update or to delete the personal information we hold about you 
  • The right of rectification 
  • The right to object 
  • The right of restriction 
  • The right to data portability 
  • The right to withdraw consent 

Please be aware that we may need to verify your identity, as appropriate, before responding to any requests concerning your personal data. 

If you are dissatisfied with the way we collect, use or process your personal data, you have the right to lodge a complaint with the Data Protection Authority. For more information on how to file a complaint, please contact your local Data Protection Authority in the European Economic Area (EEA).